Returns

Cancellations & Returns

Cancellations

Orders can be canceled if done so prior to shipment.  The best way to do this is to contact our customer care department at 888-206-1413 as soon as possible so we can pull the order from processing. If you wish to cancel after business hours, please send an email to [email protected]. We will follow up with an email letting you know the status of the cancellation.

Returns

Concord Window Film guarantees our products against manufacturing defects through our limited warranty. If you find your film is defective or was damaged during delivery, please contact us immediately by phone (888-206-1413) or email ([email protected]) with the nature of the issue and any supporting photos of the product. We will accept returns up to 30 days from the ship date of the film.  

To maintain the highest quality of our product, our film is final sale. Because of the fragile nature of window film, we do not restock or resell products so unfortunately, we cannot accept returns for any other reason other than manufacturing defects.

If you are unhappy with your purchase for any other reason, please contact our Customer Care Center at (888) 206-1413 within 30 days of your order date and we would be happy to assist you.