Our Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We ship domestically to the United States using UPS ground shipping.
We offer $5 flat rate shipping on all of our Window Film Kits and our Installation Tool Kit.
We offer FREE shipping if you purchase two or more Window Film Kits.
We offer $10 flat rate shipping on all of our Rolls of film.
All of our Sample Kits are shipped free of charge via USPS.
Alaska and Hawaii
We offer $35 flat rate shipping for all of our products to both Alaska and Hawaii.
Shipping Transit Time
UPS ground transit times are between 1 and 5 days, with 90% of packages arriving within 3 days.
We offer international shipping to Canada.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Concord Window Film is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
You can also access your tracking information from your Concord Window Film account (if you set one up).
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Unfortunately, UPS is unable to ship to P.O. boxes. They require a valid street address.